Great question! We recognize that you have choices in which services you book. We truly believe that we are uniquely qualified to give you and your fur family a great experience. Our owner Samantha has been working with cats for decades from veterinary offices to large cat sanctuaries to in-home cat sitting just like this. She is licensed, bonded, insured and certified in pet CPR and first aid.

Additionally, we are a small and professional team of cat lovers who are responsible, reliable, communicative and dependable. You can always count on LoveCats to deliver top quality cat care services, and you can rely on sitters who genuinely want to create a relationship with your cats and build long term trust.

We would prefer to be the sole provider of services not only for reasons relating to our insurance, but to ensure your cat family is eating well, and displaying no concerning health issues. If you plan to have someone entering your home during your trip, let us know what is going on and we will gladly talk it through with you!

At LoveCats, it is our priority to ensure your cat family is safe, healthy and happy while you are away. We require visits at least every 24 hours to ensure the safety and overall well being of your cats.

Absolutely! We believe that the experience should be just as good for you, if not better, as it is for your cat family! We will provide photos and detailed visit reports with every visit.

We can hold keys on file if you would like. We strongly encourage lockboxes to use during your travel dates. If you would prefer, we can pick them up and return them each time, there will be a $20 fee assessed for this extra service.

We are happy to accept most payment options. Payment is due at the start of services. All payment options are listed at the bottom of your invoice for your convenience. We accept Venmo, Zelle, Google Pay or Paypal.

Not a problem at all, we will work with you and your kitty to ensure a proper medication routine is followed, this includes, insulin, oral and topical medications and fluids.

Non holiday cancellations at least 48 hours in advance are not charged any sort of cancellation fee. 24-48 hours in advance are charged at 50%, 24 hours notice and less are charged at 100%.

Holiday cancellations 7 days in advance are charged at 50%, 48 hours or less are charged at 100%. See our list of holidays here.

Cancellations are refunded as credit to your account only.

There are no refunds for early returns from your trip.